CUSTOMER ENGAGEMENT

Independent Advisory - Community Embracing - Comsumer Behaviour Analysis - Communication Strategies

As an independent advisor, our stepping-stone is in the cross field between management and end-user. We analyze two ways to ensure end-user engagement. Our backbone is behavioral science, governance and communication to reach maximum engagement.

CONSUMER BEHAVIOUR ANALYSIS

Geco Global is a consultancy dedicated to stakeholder engagement and science communication in the energy industry. We benefit from years of experience in actual implementation of marketing and communication in the industry and an equal amount of knowledge on behavioural dynamics, models and strategies from consultancy projects and research all over the world. We also provide user experience research / testing, persona development and customer journey mapping.

COMMUNITY EMBRACING

We have specialized in community building for maximum engagement of stakeholders, full organization and end-users. We provide customized engagement road mapping including stakeholder mapping. During this process we develop and execute workshops and conferences and provide tools for implementation, e.g. development of communication materials.

COMMUNICATION STRATEGIES

Communication is in our company DNA. We can assist in communication strategies and offer full implementation of targeted communication internally and externally. We have specialized in dissemination and communication of scientific communication, by means of deep user analysis, customer journey mapping, and behavioural modelling. We plan and execute campaigns and develop communication materials via all channels available.

 

WE ARE EXCELLENT IN WE CAN PROVIDE
  • Behavioural model development.
  • Persona development.
  • Customer journey mapping.
  • User experience research.
  • Community building.
  • Embracing customers, stakeholders, internal risk-owners and full organization.
  • Customized engagement road map.
  • Communication materials development.
  • Stakeholder mapping.
  • Co-creation workshop facilitation.
  • Behavioural design schemes of go-to-market services/products.
  • Evaluation of customer product adaptation.